乐游棋牌苹果版下载

乐游棋牌苹果版下载

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Products & Prices

Product and Price

乐游棋牌苹果版下载there are no hidden charges when you order from goto. all cost are 100% visible on the checkout page which includes product price + shipment charges.

乐游棋牌苹果版下载prices on goto are not negotiable. goto has thousands of sellers which offer you the best prices and deals.

乐游棋牌苹果版下载some of our products are offered by different sellers which allows you to chose a vendor and price according to your requirements.

Products Information

乐游棋牌苹果版下载yes, we are committed to offering our customers only 100% genuine and original products. we also take all necessary actions to ensure this: any seller found to be selling non-genuine products will immediately be delisted from goto.

乐游棋牌苹果版下载please send us an email on customer@goto.ksblqkw.cn if you think a product listed on our website does not fulfill these standards.

information regarding your product is described in the "key features" section at the top of the product page.

the detailed information can be found under the "description" and "specifications" tabs on the product pages. just click the "read more" link if needed.

乐游棋牌苹果版下载yes, goto only offers 100% new and unused products. the only exception is for refurbished laptops for which we ensure the best quality grade and full warranty from the vendor.

please send us an email on customer@goto.ksblqkw.cn if you find a product on our website that failed to meet this criteria.

Product Warranty & Installation

if a warranty is offered on a product, the warranty period will be displayed on the right side of the product page.

if a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of the page. just click on the more information icon on the right side of the return and warranty tab (see the picture below for ref).

乐游棋牌苹果版下载unfortunately, we are not providing the "free installation services" for now. please contact us on customer@goto.ksblqkw.cn or uan (021) 111-11goto (111-114-686) for more information.

to claim your warranty, please refer to the manufacturer and service center details given on the warranty card included with your product (if applicable). if there is no warranty card, please check the user manual, product packaging for the details. feel free to contact us through email customer@goto.ksblqkw.cn or uan (021) 111-11goto (111-114-686), for further help.

Note: To check if the warranty card is available with the product, you need to scroll down the product page, in the product description, read "What's in the box" information.

lost your warranty card? don't worry! feel free to contact us through email customer@goto.ksblqkw.cn or uan (021) 111-11goto (111-114-686), for further help.

Note: To check if the warranty card is available with the product, you need to scroll down the product page, in the product description, read "What's in the box" information.

Order

Where is my Order

we will send you regular updates about the status of your order via emails and sms. after your order has left our warehouse and is on its way to you, you can also track its status by signing in to your account, under "my order" on your desired order or you can track your order on relevant courier portal

we do our best to get your orders delivered by the date listed on the product page

we are sorry that your order is delayed.

you can follow its progress by by signing in to your account, under "my order" on your desired order or you can track your order on relevant courier portal. if the status has not changed in a while, please get in touch with our customer support team.

you can reach our team 24/7 at customer@goto.ksblqkw.cn or uan (021) 111-11goto (111-114-686) or you can contact us through live chat on our website.

Order Placement

shopping on goto is easy ! once you have found the product you want to buy, just follow the steps below:

  • Open Goto.ksblqkw.cn on your mobile or desktop browser
  • Put the item title on "Search Bar".
  • Click on the image of your desired item & Click on "Buy Now".
  • Click on "View Cart" (change quantity if required) & click on "Checkout Button".
  • Enter your registered Mobile Number & Password.
  • Enter your personal details like (Name/Contact Number/Shipping Address with City).
  • Confirm the order details and select your "Mode of Payment".
  • Click on "Place Order".
  • Your Order number will appear on your screen.

乐游棋牌苹果版下载-congratulations! your order has been placed.

bilkul !! just call our uan (021) 111-11goto (111-114-686) and a customer service rep will help you out.

乐游棋牌苹果版下载step 1 – go to your “cart”.

乐游棋牌苹果版下载step 2 - you can remove the item from your cart by clicking here

乐游棋牌苹果版下载not at the moment, but insha allah we will be launching our mobile app very soon.

yes, having a goto account helps us to make your shopping experience fast, secure and convenient. you can create your own goto account by visiting http://ksblqkw.cn/customer/account/login and clicking on "create an account"

please get in touch with us so we can look into the matter. you can reach our team 24/7 on uan (021) 111-11goto (111-114-686).

乐游棋牌苹果版下载a hard copy of the invoice should always be sent along with your order.

乐游棋牌苹果版下载if you have not received an invoice, please check your inbox – goto.ksblqkw.cn sends your invoice on your registered email address within 24 hours once your order is marked delivered on our system.

Note: You are requested to check your Inbox/ Spam/ Junk tabs on your email address, still if you didn't receive your invoice, feel free to contact us via email or Live Chat.

if you are having trouble placing or adding products in your cart, please make sure that you have made all relevant size and color selections.

乐游棋牌苹果版下载if you still have problems, this may mean that the item you are trying to buy is sold out. please get in touch with our customer support team. you can reach our team via email or live chat or uan (021) 111-11goto (111-114-686).

Order Cancellation

if you wish to cancel your order before it is shipped, please call our uan (021) 111-11goto (111-114-686) and speak to a customer service rep.

if your order is already on its way to you or if you have already received your order, you will not be able to cancel the order but you may be able to return your product.

Order Shipment

乐游棋牌苹果版下载shipping charges are calculated based on the weight of the products, the location where the item is picked from and the destination to where it is delivered.

乐游棋牌苹果版下载the total shipping fee charged will be clearly indicated for each product individually at the main product page and the total shipping fee for the cart will be displayed at the checkout page.the shipping charges are always shown separately from the price of the product.

乐游棋牌苹果版下载items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfillment of your order. rest assured that you will get all your items within the delivery period mentioned on the product pages of those items. there are no hidden charges on partial shipment.

Payment

Payment

乐游棋牌苹果版下载we have the following payment methods through which you can make a payment:

  • Cash On Delivery
  • Credit/Debit Card (Visa/Master)

the goto mobile website offers all the payment options that our regular goto website version offers. you can pay without any worries with your preferred option.

pre-payment is 100% safe and easy. however, goto also offers you the possibility to pay through cash on delivery (cod). with cod, you can pay in cash to the delivery agent upon receipt/ airway bill of your order.

Note: Some Items may not be available for COD.

乐游棋牌苹果版下载fraud detection and prevention are very important to us. at goto, we take all necessary steps to ensure that transactions are genuine, safe and that our customer details are completely secure.

Charges & Financial

乐游棋牌苹果版下载there are no hidden charges when you make a purchase on gotothe order amount is inclusive of all taxes and shipping fees. in case your order is delivered partially you will be required to pay only for the item that has been delivered to you. the order amount will be mentioned on the parcel and the invoice. please note that we will never ask you to pay extra cash to the rider.

the 3d secure password is implemented by visa and mastercard in partnership with card issuing banks under the "verified by visa" and "mastercard securecode" services.

乐游棋牌苹果版下载3d secure password is an additional one-time password, that you’ll be asked to enter on the payments page. this password is known only to you, and is sent to you via email or text. this ensures that only you can use your card for online purchases.

Vouchers

it’s simple! when you get to the payment stage while checking out simply enter the "gift card" code in the voucher box.

乐游棋牌苹果版下载any voucher discount code can only be applied once. the leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.

for more information you can reach our customer service representative via email or live chat or our uan (021) 111-11goto (111-114-686)

乐游棋牌苹果版下载if your voucher value is less than the order amount, you’ll be asked to select an additional payment method to complete the payment, which could be cod or credit card.

乐游棋牌苹果版下载you can select the payment option at the time of checkout.

乐游棋牌苹果版下载at the moment, you can only use 1 voucher per order.

yes, if you place a order using a collectible voucher and the order is returned or cancelled, the voucher will be returned to your wallet. however, the voucher validity will be the same as original voucher so you can only use the voucher if its still valid.

Delivery

Delivery

once we have called your registered mobile number and confirmed the order with you, we expect delivery to happen within 5 to 7 working days.

delivery timelines vary depending on your city and your selected product, or due to unforeseen circumstances.

unfortunately, we are not offering international deliveries at this time.

absolutely !! we deliver all over pakistan through our own fleet in certain cities, and through our logistics partners as well.

please get in touch with a customer service representative via email or live chat or our uan (021) 111-11goto (111-114-686).

乐游棋牌苹果版下载you should refuse to accept an open package. however, if you do receive any such package which is open, severely damaged or tampered, please get in touch with us immediately via our uan (021) 111-11goto (111-114-686).

unfortunately self collection of order items is not available. rest be assured that your order will be delivered to your address, safe & sound!

items sourced from different sellers are often shipped separately to make sure that there is no delay in fulfilment of your order. rest assured that you will get all your items within the delivery period mentioned on the product page of those items.

delivery charges confirmed at the time of order placement are spread throughout your order.

we will call you to confirm the order, including the item and total price. once you have confirmed the order with our customer service rep over the phone, it will be delivered to you in 5 to 7 working days. we do our best to get your orders delivered by the date listed on the product page.

delivery timelines vary depending on your city and your selected product, and sometimes may be affected by unforeseen circumstances.

乐游棋牌苹果版下载our delivery person may contact you to confirm your exact location and confirm time of delivery.


If my refund gets validated, how and when will I get reimbursed?


乐游棋牌苹果版下载refund process begins after we have completed quality check on your returned product. the quality check process may take 1 to 2 days from the date we receive the returned item. we will notify you of the result as soon as the quality check is complete.



as a refund, you can either claim a store credit refund voucher of the amount you had paid for your returned item or you could ask for a complete cash refund. in case of a store credit voucher, you can use the store credit voucher for a new purchase on the website subtracting that amount from the new total. in case of a cash refund, the refund based on the amount will either be refunded via an online bank transfer into your bank account, or via a cheque mailed to your address.

乐游棋牌苹果版下载in case of credit card payments, refund can either be claimed as a store credit refund voucher or via transaction reversal.



乐游棋牌苹果版下载reimbursed time frame post quality check:

Refund Type Time Frame

refund voucher

24 hours

乐游棋牌苹果版下载bank account refund

5-7 days

credit card reversal

10-15 days

What is a Refund Voucher?


a refund voucher is a return mechanism of equal worth to the value paid for the item that you have returned.



you can use a refund voucher at checkout to discount the amount of the voucher from your next purchase. this refund voucher can be used on multiple purchases (if the purchase value is less than the amount of the refund voucher) until your refund voucher balance amount is rs. 0.

A refund voucher is valid for 180 days you need to use your voucher during this period, post which the voucher will expire and cannot be used.


How do I use my Refund Voucher?


if you have been issued a refund voucher, you will receive a discount voucher code via email.



Please enter this code in the discount code box and click "Apply Code" during checkout乐游棋牌苹果版下载 at payment step. A corresponding deduction will be applied to your total amount. 


If my returned product is not validated for refund, how do I get informed?


乐游棋牌苹果版下载if your return is invalid then we will call you to explain the issue and send the item(s) back to you. we will arrange the delivery of the item. please make sure you are available at the corresponded time to accept the item at your doorstep. failure to delivery will result in us holding your item for a 30 day period which you can collect yourself from our office.


I have bought an item on promotion or with a Discount Code. What amount will you refund me?


For items purchased on sale, if a refund is allowed on the sale item, the amount refunded will be the exact amount paid for the item, and not its original value.



for example: if you purchased an item on sale for rs. 500 and its original value was rs. 1000, we will refund you rs. 500 only.



乐游棋牌苹果版下载if you purchased an item with a refund voucher, we will refund you the sum of the amount you paid (including the amount of the refund voucher used).


please read through our return policy on this page to understand our return procedures and make sure your item is eligible for return.


you will have 7 days after an item is delivered to you to notify us that you want to return the item. this means if your item was delivered e.g. on the 5th of the month, you have till the 12th to initiate a return. if the item you wish to return meets the criteria mentioned below, your return can be initiated by calling our helpline at (021)-111-11goto (4686) which is available 24/7


Returning an item is simple, just follow the steps mentioned below:


  • • Check if your product meets all requirements
  • • Call the Goto helpline and request a return
  • • Fill out the return form
  • • Pack items and attach the return label
  • • Arrange product pick up or drop off
  • • Your returned item will be Quality Checked

if validated and quality check passes, you will be refunded for the item


What are the conditions for returning an item and what is the procedure?


乐游棋牌苹果版下载your item cannot be returned if it belongs to one of the following restricted categories . (these categories are restricted from returns owing to certain business, health or hygiene reasons).


  • • Cosmetics
  • • Sunglasses
  • • Watches
  • • Skin-care or hair-care products
  • • Innerwear or Swimwear
  • • Perfumes and Fragrances
  • • Custom or Made to Order products
  • • Imported On Order products
  • • Certain Sale products

If you bought a General Merchandise or Electronic item (anything other than a Fashion or Beauty乐游棋牌苹果版下载 product), please refer to the requirements stated in the chart below. 


What is the reason for return? What are the conditions for returning the item? How long after delivery can I submit my claim and what do I do? What do I get and when?

乐游棋牌苹果版下载item is not the one ordered or is not as advertised

• seal must be intact as delivered, item in original condition and not used



乐游棋牌苹果版下载• item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)

1. call goto helpline within 7 days of delivery to initiate return



乐游棋牌苹果版下载2. when calling the helpline, schedule a pick-up or drop-off of mutual convenience



乐游棋牌苹果版下载3. fill the return form and pack item prepared for pickup or drop-off

A full refund after receiving the product back in the form of :


•store credit voucher: 1 business day post quality check



•bank transfer or cheque: 5-7 business days post quality check



•credit card reversal: 10-15 business days post quality check

item is defective, counterfeit or damaged at the time of delivery

乐游棋牌苹果版下载• item must be in original condition


• item must include all packaging and accessories(including warranty cards, manuals , certificates of authenticity, tags, etc)


All Fashion and Beauty乐游棋牌苹果版下载 products that are not in one of the above restricted categories, can be returned for any reason, provided they meet the requirements stated in the chart below. 

What is the reason for my complaint? What are the conditions for returning the item? How long after delivery can I submit my claim and what do I do? What do I get and when?

you changed your mind or don’t like the item

• item must be in original condition as delivered



• item must not be used and must not have any stain or mark on it.



• item must include all packaging, accessories and/or tags.

乐游棋牌苹果版下载1. call the goto helpline within 7 days of delivery to initiate return



乐游棋牌苹果版下载2. when calling the helpline, schedule a pick-up or drop-off of mutual convenience



乐游棋牌苹果版下载3. fill the return form and pack item prepared for pick-up or drop-off

A full refund after receiving the product back in the form of :


• store credit voucher: 1 business day post quality check



•bank transfer or cheque: 5-7 business days post quality check



•credit card reversal: 10-15 business days post quality check

item is not the one ordered or is not as advertised

item is defective, counterfeit or damaged at the time of delivery


How to Request a Return?

you can request to initiate a return by contacting our helpline at (021)-111-11goto (4686) or customer@goto.ksblqkw.cn to confirm that your product is eligible for return. we will explain to you the return procedure, and either arrange for our courier partners to pick-up the product, or confirm the nearest service provider location where you can drop-off the product. 



乐游棋牌苹果版下载please be prepared to give the following pieces of information: 

  • Your order number.
  • The reason for the return.
  • The method of refund that you would like and the necessary information associated (bank account number, etc.)
  • Where and when the product should be picked-up

乐游棋牌苹果版下载note: for pick-ups, we will make 3 attempts to pick-up the product. please make sure to be available for a scheduled pickup to make things easier for you.


Can I request a replacement rather than a refund?


乐游棋牌苹果版下载if you prefer to replace your product, just let our customer service executive know your choice and we will call you as soon as your initial product has been received, and we have looked into availability of the replacement product. if you choose a refund voucher, you can use it to buy a similar product or a different product on goto.pk yourself using the amount originally paid for the returned item. 



If my returned product is not validated for return, how am I informed?


if your return does not meet the quality check criteria, then we will call you to explain the issue and send the item(s) back to you. we will arrange the delivery of the item. 



乐游棋牌苹果版下载note: we will make 3 attempts to return the product to you. please make sure to be available for a scheduled delivery.


as a general rule, goto does not offer any product warranties as these are provided by the manufacturers or brands of products. however, our customer service will assist you in any way possible to figure out how to claim your warranty from the company, or warranty provider.


How do I know if my product has a warranty?


different products are covered under different warranty policies. to confirm the warranty type of a particular item, please note the following steps

  • On the Product Page, under the product description, you will see details for warranty.
  • If the product has a warranty coverage, this field will identify the duration of the warranty and how the warranty is covered.


How can I claim warranty?


warranty claims are subject to the warranty coverage of the item you have purchased, if the product has a warranty from the brand, a warranty card will be included in the packaging. please follow the following steps to initiate a warranty claim.


  • If your product is non-functional or broken on arrival, you can call the goto.pk helpline at (021) 111-11GOTO (4686) within 1 day of delivery to initiate an exchange or return of the product.
  • If your product produces a fault post the initial 7 days of delivery but is within warranty timeline, you can call the goto.pk helpline at (021) 111-11GOTO (4686) and provide the following information from your receipt and warranty card to initiate a warranty claim
    • Order Number
    • Order Date
    • Item Details
    • Warranty Period (on warranty card)
    • Nature of fault
  • To claim warranty directly from the brand, please contact the authorized service center using the details stated on the warranty card provided with the item.

Note: We urge you to save the invoice and warranty card together to ease warranty claim process.



if you have any questions, you can contact us at any time by either a call (021) 111-11goto (4686) or email customer@goto.ksblqkw.cn

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